In Pursuit of Delight: Improving Net Promoter Scores through the Customer Experience

Author: Preiss, Natalia

Binding: paperback

ISBN: 1442139455

Publication Year: 2009

Note: A book in Good condition may show some signs of use or wear. A book in Acceptable condition may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.

SKU:mon0003360360

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