Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)

Author: Valarie A. Zeithaml and A. Parasuraman

Binding: paperback

ISBN: 0965711439

Publication Year: 2004

Note: A book in Good condition may show some signs of use or wear. A book in Acceptable condition may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.

SKU:mon0000691040

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